Congratulations to John McCrady, Business Center Analyst, for being named the November recipient of Socket’s You-Make-The-Difference award!

After being encouraged to apply by several of his friends who already worked here, John started in residential tech support about three years ago. Since then, he's worked his way up to the business center, helping customers with their service issues and acting as a resource for his fellow agents.

Cyber Monday is always one of the biggest online shopping days of the year. But before you click “buy”, make sure to check out these tips first – they could save you a holiday headache!

Make sure the payment site is secured. In your browser’s address bar, check that it says “https” rather than just “http” (the “s” stands for “secure”). Some browsers also add a little lock icon to make this easier to read – check for this in the top left corner of the window.

Congratulations to Jim Quisenberry, Field Services Technician, for being named the October recipient of Socket’s You-Make-The-Difference award!

Jim started at Socket in 2012 as a field services technician, and was soon promoted to department supervisor. Additionally, he is now responsible for the development of a construction team for Socket’s outside plant builds, including fiber drops for both residential and business customers.