Powering Another Local Company

Founded in 1936, Boone Electric Cooperative is located in Columbia, MO and serves more than 30,000 member-owners in Boone County and the surrounding areas.

The cooperative has returned more than $60 million in capital credits to its memberowners, and is dedicated to providing the best services at the lowest cost possible.

Resisting the Current

Over the years, Boone Electric has relied on Socket to provide a variety of telecom services, including dial-up, email and now the organization’s phone service. Unlike other providers, though, Socket’s team has been especially helpful and responsive.

“When I’d call our previous phone provider, I’d get a rep who would take a message and then say they’d get back to me between eight and five,” said Robin Shay, Business Analyst. “But when I call Socket, I actually get a tech - get help - when I call! It seems silly, but it’s such a blessing!”

It’s something that makes Shay’s day just a little bit easier.

“It’s so much less stressful. I don’t have to worry about a thing!” said Shay.

Providing an Extra Spark

Boone Electric also relies on Socket to provide Internet at its yearly membership meeting. Providing an Internet connection to an off-site location for a single day is unorthodox, but vital.

“We still need to be able to access our databases, so that connection… it has to work that day,” said Shay. “Socket’s been a real lifesaver, working with us to make that happen.”

It’s the kind of custom, tailored service that Shay has come to expect from Socket – and the kind Boone Electric strives to provide its own member-owners.