Culture Blog | Socket Telecom

It's Customer Service Appreciation Week!

Here at Socket, everyone is involved in creating an exceptional customer experience. So when it comes to celebrating Customer Service Appreciation Week, everyone gets to join in!

We began this week with a hot breakfast waiting for the staff, and followed up with an ice cream social on Wednesday. We've also been sprinkling some gift card raffles in throughout the day as well.

Demian Cook, Socket's You-Make-The-Difference Award Winner for September!

Congratulations to Demian Cook, Business Center Analyst, for being named the September recipient of Socket’s You-Make-The-Difference award!

Demian started at Socket in 2012 as a Business Center Analyst, and is now a Tier II with the department. In her current role, Cook helps business customers with any service issues, as well as helping serve as a resource for her fellow agents.

James Hicks - Socket's You-Make-The-Difference Award Winner for August 2014!

Congratulations to James Hicks, Business Technical Support Agent, for being named the August recipient of Socket’s You-Make-The-Difference award!

James has now won this award three times since starting at Socket in 2011.

Each time, he’s been lauded for his exemplary dedication to fixing any problem that comes across his desk – from customers’ technical issues to helping his coworkers stay positive (often with his drawer full of candy).