Text Alerts

Find answers to common questions below. Need more help? Our local support team is here for you. Call us at (800) 762-5383.

SMS Alerts

Socket Fiber provides simple, two-way access to customer account information and notifications through SMS Alerts. Available information through text alerts includes information about your account, billing, appointments and more. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on mobile phone carrier.

Terms & Conditions

Consumer FAQs

What are SMS Alerts?
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SMS Alerts is a service that proactively delivers account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either Socket Fiber or the Customer with the use of “KEYWORDS”. More information can be found at our website at https://www.socket.net/contact/.

Why should I use SMS Alerts?
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SMS Alerts are faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.

Will I constantly be getting messages from Socket Fiber?
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NO! Socket will send customers 3 – 5 messages per month. Examples may include: balance amount, your payment is due (and/or past due), and appointment confirmations if applicable. Customers may initiate these inquiries by using the KEYWORDS shown below.

Will you sell my information to others?
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NO! Socket Fiber protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from Socket through the SMS Alert service.

How much will SMS Alerts cost me?
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Socket Fiber does not charge for the SMS Alert service. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.

Do I have to use SMS Alerts?
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Socket Fiber's customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 800-762-5383.

Does capitalization matter when I am texting Socket Fiber?
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No. The SMS Alert service recognizes upper and lower-case letters as the same.

What if I get a new mobile number?
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Customers must be opted-in to the SMS Alert system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your Socket Fiber account with your new mobile contact number (and delete the old mobile number).

How do I Opt-Out of or stop receiving SMS Alerts?
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To Opt-Out, text STOP (without additional characters or spaces) to 800-762-5383.

Which wireless carriers support the SMS Alert service?
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Virtually ALL domestic wireless carriers support the SMS Alert service offering. For the most current list of those carriers, please see Socket Fiber's Terms and Conditions.

Keyword Reference Guide

HELP

Text the word HELP to 800-762-5383 to receive a text with available KEYWORDS to access your account information and a hotlink to more information.

STOP

Text the word STOP to 800-762-5383 at any time during the month to stop receiving text account alerts to your mobile phone.

ACCT

Text the word ACCT to 800-762-5383 at any time to receive your account number on your mobile phone.

APPT

Text the word APPT to 800-762-5383 to receive a text message with any scheduled appointment you might have.

CONFIRM

Text the word CONFIRM to 800-762-5383 at any time to confirm your scheduled installation or trouble ticket dispatch appointment.

REMOVE

Text the word REMOVE to 800-762-5383 at any time to cancel your trouble ticket dispatch if the issue has been resolved, and a technician is no longer needed.

CHANGE

Text the word CHANGE to 800-762-5383 at any time to request a change to the date and/or time of your installation or trouble ticket dispatch appointment.